Accessibility Statement

XpertsPortal is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA. XpertsPortal strives to conform to WCAG 2.1 Level AA.

What We Have Done

To meet our accessibility goals, we have implemented and continue to maintain the following:

• Semantic HTML structure with proper heading hierarchy and landmark regions
• Sufficient color contrast for text and interactive elements
• Keyboard navigability for all interactive components, including dropdowns and forms
• Visible focus indicators for keyboard users
• Descriptive link text and form labels
• Alternative text for meaningful images and icons
• Responsive layouts that adapt to user-controlled zoom and screen size
• Form validation with clear error identification and recovery instructions

Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers including NVDA, JAWS, and VoiceOver
• Browser zoom up to 200% without loss of content or functionality
• Keyboard-only navigation
• Speech recognition software

Our website is tested in current versions of major browsers including Chrome, Firefox, Safari, and Edge on desktop and mobile devices.

Known Limitations

Despite our best efforts, some content on our website may not yet be fully accessible. We are aware of the following limitations and are actively working to address them:

• Some third-party embedded content (such as scheduling widgets and form services) is hosted by external providers whose accessibility is outside our direct control. We select providers who maintain their own accessibility commitments.
• Older blog posts or PDF documents may not yet meet our current accessibility standards. New content is produced to current standards, and legacy content is being remediated as resources allow.

Service Accessibility

We are committed to making our matching and evaluation services accessible regardless of how you contact us. If our website is not accessible to you, please reach us by phone at +1 (510) 876-0900 during business hours (Monday–Friday, 9:00 AM – 6:00 PM Pacific Time) and our team will assist you directly.

For evaluations and engagements that require accommodations — including alternative formats, sign language interpretation, or extended timelines — please notify us at intake so we can coordinate appropriately with the matched expert.

Feedback & Contact

We welcome your feedback on the accessibility of our website. If you encounter a barrier or have suggestions for improvement, please contact us:

• Email: info@xpertsportal.com
• Phone: +1 (510) 876-0900
• Mail: XpertsPortal, 39159 Paseo Padre Pkwy STE 119, Fremont, CA 94538

We try to respond to accessibility feedback within five business days.

Formal Complaints

If we have not adequately resolved your accessibility concern, you may pursue further options under applicable law, including the Americans with Disabilities Act (ADA) in the United States. We encourage all good-faith efforts at direct resolution before escalating.

Updates to This Statement

This statement is reviewed periodically and updated as our website evolves and accessibility standards advance. The "Last updated" date above reflects the most recent revision.